Call or Contact Centre Manager
Organises and controls the operations of a call or contact centre. May work in a call centre.
ANZSCO 2013, the edition the department applies to the points tested visas (189, 190 and 491).
Duties
Published for unit group 1492 Call or Contact Centre and Customer Service Managers
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre
This is what the occupation is, not what a skills assessment requires. The assessing body applies its own criteria on top of this, and those criteria are not published here. Check them with the body itself.
Who assesses this occupation
Last confirmed against the department's list on 30 July 2026.
Where Call or Contact Centre Manager stands right now
There is no expression of interest queue for this occupation: it is not on the points tested lists, so the route runs through an employer instead. Vizard maps that route step by step.
See where you standWhere this comes from
Definition and duties: Australian Bureau of Statistics, ANZSCO
Assessing authorities and skilled lists: Department of Home Affairs skilled occupation list
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