Last updated August 2026
Privacy Policy
Vizard (vizardau.com) is an Australian AI-powered platform that helps people understand their migration and visa options. This policy explains how we collect, use, and protect your information.
What we collect
We collect email addresses and basic profile details including your visa status and location. We only gather information necessary to deliver the service to you.
How we use your data
Your information supports product updates, migration guidance, and platform improvement. We never sell your data to third parties.
Third-party services
We rely on a small number of service providers to run Vizard: Supabase (secure database and sign-in), Stripe (subscription payments, where your full card details are handled by Stripe and never stored by us), Resend (transactional email), PostHog (privacy-friendly product analytics), Sentry (error monitoring, configured not to collect personal information), and AI providers (Anthropic and OpenAI) that generate the answers in the AI Coach. Each provider accesses only the data needed for its function and is bound by its own privacy and security obligations. We never sell your data.
Where your data is stored
The Vizard database is hosted in Sydney, Australia. Several of our providers operate overseas, so using Vizard means your personal information may be disclosed outside Australia. Anthropic, OpenAI, Stripe, Resend and PostHog are located in the United States, and Sentry stores error data in Germany. Supabase hosts our database in Australia but is a United States company whose personnel may access data to provide support. Before disclosing information overseas we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, though we cannot control the laws of those countries. By using Vizard, you consent to these overseas disclosures.
How long we keep your data
We keep your profile and chat history for as long as your account is open. When you delete your account, your profile, conversations and personal details are removed straight away. A few records outlive the account by law or necessity: payment and subscription records are kept for five years to meet Australian tax requirements, and we keep a dated record of your deletion request as evidence it was carried out. Information that has been aggregated or de-identified, and can no longer identify you, may be kept indefinitely.
AI Coach and your questions
The questions you ask the AI Coach are sent to our AI providers (Anthropic and OpenAI) to generate a response. Before your messages are stored or sent, Vizard automatically detects and removes sensitive identity numbers, such as passport, tax file, Medicare, and visa grant numbers. As a precaution, please avoid sharing information you would not want processed by an AI service.
Cookies and analytics
We use cookies and similar technologies for analytics, to understand how people use our site so we can make it better. We also use advertising cookies from third-party partners, such as Meta and Google, to run and measure the performance of our marketing campaigns; these can track your activity across other websites for that purpose. You can control cookies through your browser settings.
Your rights
You can delete your account and all the data attached to it at any time from your profile page, without asking us. You may also ask for a copy of the personal information we hold about you, or ask us to correct anything inaccurate, by emailing hello@vizardau.com. We will respond within 30 days and will not charge you for making a request.
Compliance
Vizard adheres to the Australian Privacy Act 1988 and the Australian Privacy Principles. If you have a complaint about how we handle your data, you may contact the Office of the Australian Information Commissioner.
Contact
For any privacy questions or requests, contact us at hello@vizardau.com.