Refund and Cancellation Policy

The short version

Cancel whenever you like, from your own profile page, in a couple of clicks. You keep Pro until the end of the period you have paid for. For a web subscription, we do not refund a period already underway, but we always fix genuine billing errors. For an App Store subscription, Apple handles cancelling, billing and refunds directly, not us. Either way, your Australian Consumer Law rights stand regardless of anything written here.

Cancelling your subscription

You can cancel Vizard Pro at any time, without contacting us. If you subscribed on the web, go to your profile page and select "Manage Plan": this opens the Stripe billing portal, where you can cancel, switch between monthly and annual billing, or update your payment method. If you subscribed through the App Store on iPhone, "Manage Plan" instead opens your subscription settings in the App Store, since that is where the App Store manages the payment, not us.

If you subscribed through the App Store

Purchases made through the iOS app are billed and processed by Apple, not by us. Apple is the merchant of record for those payments, sets the price for your region, and handles the payment method on file. Refunds for an App Store purchase are requested and granted by Apple, following Apple's own refund policy, not the process described below. You can request one at reportaproblem.apple.com or through Settings on your iPhone, under your Apple ID, Subscriptions.

What happens when you cancel

Your Pro access continues until the end of the billing period you have already paid for. Nothing is cut off early. At the end of that period your account moves to the free plan, and you will not be charged again. Your account, saved points score, and profile all remain intact on the free plan.

Refunds

For subscriptions billed by us through Stripe, we do not refund the remainder of a billing period once it has started. Because you keep full access to everything you paid for until that period ends, cancelling early does not create a partial refund. This applies to both the monthly and annual plans. It does not apply to App Store subscriptions, which Apple handles as described above.

Your rights under Australian Consumer Law

The policy above does not limit your rights under the Australian Consumer Law, and nothing in it can be used to exclude them. If Vizard Pro is not delivered as described, or has a problem that would have stopped you subscribing had you known about it, you are entitled to a remedy. Depending on how serious the problem is, that may be a repair to the service, a re-supply, or a refund. Email us and we will work it out with you.

Billing errors and accidental charges

If you were charged twice, charged after cancelling, or charged for a plan you did not choose through Stripe, that is a billing error and we will refund it in full. Email us with the date and amount and we will sort it out. You do not need to argue the point. For the same kind of error on an App Store charge, report it to Apple at reportaproblem.apple.com, since we cannot issue or reverse a charge Apple processed.

Free trials and the free plan

The AI Coach and Points Calculator are free to use with no card required, so there is nothing to refund on the free plan. We do not currently run paid trials. If that changes, the terms of any trial will be shown clearly before you enter your card details.

How to request a refund

For a Stripe payment: email hello@vizardau.com from the address on your Vizard account, and tell us the date and amount of the payment. We aim to reply within two business days. Approved refunds are returned to the card you paid with, and usually appear within five to ten business days depending on your bank. For an App Store payment: go through reportaproblem.apple.com or Settings, Apple ID, Subscriptions on your iPhone. Apple decides these, and we have no visibility into the request or its outcome.

Chargebacks

If something has gone wrong with a payment, please email us first. We can almost always resolve it faster than your bank can, and a chargeback raised before contacting us may result in your account being suspended while the dispute is investigated.

Questions about a payment? Email hello@vizardau.com. ABN 57 648 594 001.