Customer Service Manager
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
ANZSCO 2013, the edition the department applies to the points tested visas (189, 190 and 491).
Job titles this occupation covers
If your job title is one of these, this is usually the code it belongs to, whatever your employer calls the role.
- Client Service Manager
- Service Manager
Duties
Published for unit group 1492 Call or Contact Centre and Customer Service Managers
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre
This is what the occupation is, not what a skills assessment requires. The assessing body applies its own criteria on top of this, and those criteria are not published here. Check them with the body itself.
Who assesses this occupation
Last confirmed against the department's list on 30 July 2026.
Where Customer Service Manager stands right now
Vizard tracks the live queue for this occupation: how many people are waiting at every points score for the 190, 491, the recent invitation round cutoffs, and how far down the queue your own score puts you. 2 state nomination lists include this occupation.
Updated to 1 July 2026, from the department's own SkillSelect data.
See where you standWhere this comes from
Definition and duties: Australian Bureau of Statistics, ANZSCO
Assessing authorities and skilled lists: Department of Home Affairs skilled occupation list
Vizard is not a registered migration agent and nothing here is migration advice. It is published government information, organised. For advice on your own situation, speak to a registered migration agent.