Hotel Service Manager
Supervises and coordinates the activities of hotel service workers.
ANZSCO 2013, the edition the department applies to the points tested visas (189, 190 and 491).
Job titles this occupation covers
If your job title is one of these, this is usually the code it belongs to, whatever your employer calls the role.
- Hotel Service Supervisor
Specialisations within it
- Front Office Manager (Hotel)
- Head Housekeeper
- Head Porter (Hotel)
- Hotel Concierge
- Hotel Office Manager
Duties
Published for unit group 4314 Hotel Service Managers
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties
- Occupation:
- 431411 Hotel Service Manager
This is what the occupation is, not what a skills assessment requires. The assessing body applies its own criteria on top of this, and those criteria are not published here. Check them with the body itself.
Who assesses this occupation
Last confirmed against the department's list on 30 July 2026.
This occupation reads differently for the 186 and 482
Two editions of ANZSCO are current at once, and the department applies ANZSCO 2022 to the employer sponsored visas while everything above follows ANZSCO 2013.
The definition is identical in both editions, but the published duties are not:
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties
If you are going for a 186 or a 482, this is the wording that governs you. Everything above governs the points tested routes.
Where Hotel Service Manager stands right now
There is no expression of interest queue for this occupation: it is not on the points tested lists, so the route runs through an employer instead. Vizard maps that route step by step.
See where you standWhere this comes from
Definition and duties: Australian Bureau of Statistics, ANZSCO
Assessing authorities and skilled lists: Department of Home Affairs skilled occupation list
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